Can I change my order after I've placed it?
You may alter your order up until orders are locked, approximately June 2nd. Preorders are available for those who decide to purchase additional items once the campaign has ended and once BackerKit surveys are closed.
Last updated: May 25, 2022 12:35
Can I change my shipping address?
Addresses for shipping will lock once product arrives, approximately in September. You will be able to change your shipping information until then. If for any reason you miss the deadline and your order has not been shipped out yet, you may reach out to me and we can manually change the address.
Last updated: May 25, 2022 12:46
Will items from this Kickstarter become available on your shop later?
Yes, most items from this campaign will be available to purchase in my online shop once the campaign has been fulfilled. However, items will be limited and may not be restocked. Some rewards, such as the free gifts, are Kickstarter exclusive.
Last updated: May 25, 2022 12:48
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.